Rashmi Shetty
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
How Capital One Delivers Multi-Agent Systems with Rashmi Shetty
- Published
- April 16, 2026
- Duration
- 54:18
- Summary source
- description
- Last updated
- Apr 21, 2026
Discusses generative-ai.
Summary
In this episode, Rashmi Shetty, senior director of enterprise generative AI platform at Capital One, joins us to explore how the company is designing, deploying, and scaling multi-agent systems in a highly regulated environment. Rashmi walks us through Chat Concierge, a multi-agent chat experience for auto dealerships that handles intent disambiguation, t…
Show notes
In this episode, Rashmi Shetty, senior director of enterprise generative AI platform at Capital One, joins us to explore how the company is designing, deploying, and scaling multi-agent systems in a highly regulated environment. Rashmi walks us through Chat Concierge, a multi-agent chat experience for auto dealerships that handles intent disambiguation, tool invocation, and human handoffs to deliver safer, more personalized customer journeys. We discuss Capital One’s platform-centric approach to
Themes
- generative-ai